FAQs

Have a question or few? I have the answers! šŸ˜‰

Does ‘denisegraphiste’ mean anything?

Well, Denise is my first name and “graphiste” is a French word that means “graphic designer.” Ironically, I have a French name and French title (“graphiste”) although I am not French. However, I have been learning the language for the last 5 years! I’d say I’m Intermediate-Fluent while others say I’m fluent. I’ll know for sure when visit a French-speaking only country. šŸ˜„


Can you tell me more about your design background?

I grew up in a household full of oil paints, yarn, colored pencils, sand art kits, T-Squares, disposable cameras and other fanciful crafts which incited my love for graphic design! Fast forward to adulthood, nearly 10 years in the profession, I am not complete without scrolling through Illustrator with one hand and holding a stack of print-ready notecards in the other. Iā€™m always up for new projects and communicating big and bright ideas.


I want to order something! What should I do first?

First, visit the contact page to fill out a form of all the details of your order. What would you like done – business cards? Party invitations? Something else? Be specific in the open field box. I will contact you within 24-48 hours, mostly sooner than later, via email.


What is the ordering process?

Once we contact each other about your order, I will send an invoice for a 25% deposit and the remaining balance to be posted on a later date. Once I receive the deposit, I will begin the design process according to your wishes.

After I finish a few drafts, I will send them to you for approval. Once approved, I will complete the finalized design. At this point, the remaining balance will be due.


How is my order delivered?

In the invoice there is a section to add your mailing address. Make sure this address is correct! I will send the completed order to you using this address. Most orders will ship via UPS and a tracking number will be provided once shipped.


How long will my order take to be delivered?

Most orders will have a turnaround within seven days, domestically. Outside the US will take up to two weeks. Please order your items at least two weeks before you need it (in the US) and at least four weeks if you live outside the US.


Is shipping free?

Shipping is free for certain special items (i.e. Convention Contact Cards, digital files) while other projects will be subject to a flat rate shipping fee that will be reflected on the invoice. Consider the chart below:

Domestic (US, PR)$5
International$10

Sorry, I cannot ship to PO or APO boxes at the moment.


How do I pay?

You can pay via a major credit card through the PayPal invoice that I will send you for your project or alternatively, through PayPal with this link.


Can I contact you if I have a RedBubble, Threadless or Society6 problem?

No, you can speak directly to RedBubble’s, Threadless’ or Society6’s customer service department for any issues with your order. You can contact me if you have any special design requests. šŸ˜‰


What if I have more questions?

You can always contact me on the Contact page! I’m here to help!

Last updated 7/8/19